Shipping policy

Delivery Information

At Simco Direct, we are committed to delivering your order quickly, safely and reliably. Please review our shipping details below to understand our processing and delivering times.

Order Processing Time

All orders are processed within 1-2 business days.

Processing days: Monday to Friday

Orders placed on weekends or public holidays will be processed on the next working day

Orders placed before 2PM may be processed the same day

Once your order has been dispatched, you will receive a tracking number via email to monitor your delivery.

Delivery Cost

Delivery is FREE on all orders.

Please refer to the table below for delivery costs and lead times depending on location.

Location	Delivery Charge	Standard Lead Time*
UK Mainland	FREE	1-2 working days
Scottish Highlands	FREE	2-3 working days
Northern Ireland	FREE	3-5 working days

We offer next working day delivery for orders made before 2PM for most items being delivered to UK Mainland.

*Lead times are estimated and may vary during peak seasons or due to courier delays.

Some items may take longer to be delivered. Please pay attention to delivery time in product description or contact customer service to get the exact delivery time. Delivery may be accomplished by a third party carrier.

Whilst every effort is made to deliver goods on the dates or within the periods mentioned in the order, such dates or periods shall be deemed to be an estimate only. We accept no liability whatsoever for any loss or damage of any nature which may be suffered by yourselves, as a result of any failure on our behalf to deliver goods on or within the times, dates or periods mentioned in the order. The goods may be delivered by us in advance of the quoted delivery date upon giving reasonable notice to you.

Shipping Address

Delivery will take place to the delivery address as specified by you at the time of order, unless otherwise expressly agreed in writing. Our delivery agent or designated delivery company shall not deliver beyond the nearest accessible external hard standing area.

NB! If the delivery agent enters the recipient’s property to deliver whether or not at your request, then this constitutes a separate arrangement between the recipient and the deliverer, and we shall not be party to any such arrangement. In these circumstances, we shall not be liable for any loss, damage or other liability whatsoever or howsoever suffered or incurred as a direct or indirect result of the relevant delivery company entering the property.

Please ensure your shipping address is correct at checkout to avoid delays.

Tracking Your Order

All orders include full tracking. Once your order has been shipped, you will receive a confirmation email with tracking details, so you can follow your parcel every step of the way.

Receiving Your Order

The receiver must sign for delivery, and once such proof of delivery is so signed, the goods will be deemed to have been accepted by or on behalf of yourselves.

It shall be the recipient’s responsibility to check, before signing for delivery, that the correct quantity of goods has been delivered and that the packaging has not been damaged.

Qualifications in signature relating to the lack of examination (“unexamined” etc) cannot be accepted by us in the event of subsequent claims being made. You must immediately inspect the goods and notify us of any damage to the goods within 48 hours of delivery. We shall have no obligation to replace or repair damaged goods in the event of failure by the Buyer to comply with this provision.

Delivery In Instalments

Where goods are to be delivered in instalments, each delivery may constitute a separate order, and failure by us to deliver any one or more of the instalments in accordance with these Conditions, or any claim by you in respect of any one or more of the instalments shall not entitle you to treat the order as a whole as cancelled.

Each instalment may be treated as a separate order and we may charge delivery accordingly.

Lost Packages Carried by Third Party Companies

Where goods are delivered by a third-party carrier, we accept no responsibility for items that are lost or damaged in transit. In such cases, a claim will be submitted to the relevant courier for investigation. No replacement or refund will be issued unless and until the courier has completed its investigation and accepted liability for the loss or damage.

In the case of goods sent by post, no responsibility will be accepted for items claimed to be lost or damaged unless a written complaint is received by both the Post Office and ourselves within 7 days of the date of dispatch.

When We Decline to Deliver

We may decline to deliver if:

• We believe that it would be unsafe, unlawful or unreasonably difficult to do so;
• The premises (or the access to them) are unsuitable for our vehicle or delivery agent.

Contact Information

Email: sales@simcodirect.co.uk
Phone: +44 0333 335 0433
Address: Unit 8, Oakney Wood Court, Selby Business Park, Selby YO8 8FN, UK